BISP Complaint Guide – Resolve Wazifa Deductions in Simple Steps

The Benazir Income Support Program (BISP) provides essential financial support to low-income families in Pakistan. However, many beneficiaries have reported issues with Wazifa deductions or missing payments in 2025. If you are facing such problems, it is crucial to know how to file a complaint to resolve these issues. This guide will walk you through the step-by-step process of filing a BISP complaint effectively.

Table of Contents

What is the BISP Complaint System?

The BISP complaint system is designed to assist beneficiaries in reporting issues related to Wazifa deductions, missing payments, and other discrepancies. Common issues that can be reported include:

Unjustified Wazifa deductions or reduced payments.
Payment not received despite receiving the confirmation SMS.
Fraud by agents or BISP staff.
Problems with biometric verification.
CNIC data update issues affecting payment processing.

The BISP complaint system ensures that beneficiaries can report these issues promptly and receive timely assistance.

Step-by-Step Guide to Filing a BISP Complaint

Visit the Nearest BISP Office:
- Locate the nearest BISP Tehsil Office in your area.
- Bring essential documents such as your CNIC, BISP payment slip, and a screenshot of the SMS notification.
Request a Complaint Form:
- Ask the BISP staff for a complaint form. Fill in all the required information accurately.
- Clearly state the issue – Wazifa deduction, missing payment, or other concerns.
- Attach supporting documents to strengthen your complaint.
Obtain a Complaint Token:
- After submitting the complaint form, you will receive a complaint token with a tracking number.
- Keep this token safe as it will be required for follow-up.
Follow Up on Your Complaint:
- Wait for 7-15 working days for the resolution of your complaint.
- To check the status, contact the BISP helpline or visit the office with your complaint token.
Contact the BISP Helpline:
- If you cannot visit the office, you can file a complaint through the BISP helpline by dialing 0800-26477.
- Provide your CNIC, contact number, and details of the complaint to the helpline operator.
Attend Verification Camps:
- In some cases, you may be asked to attend a verification camp or payment site for biometric verification.
- Bring the required documents, including your CNIC and payment slip, for verification.

Important Tips and Guidelines:

Ensure that the information provided in the complaint form is accurate and complete.
Avoid paying any fees – the complaint process is completely free.
Keep the complaint token safe until the issue is resolved.
Never share your personal information with unauthorized persons claiming to be BISP staff.
If your complaint is not resolved within the specified period, escalate the issue by contacting senior BISP officials or visiting the regional office.

FAQs

What should I do if my Wazifa amount is less than expected?

File a complaint at the nearest BISP office or call the helpline with proof of deduction.

How can I check the status of my complaint?

You can check the status by calling the BISP helpline or visiting the office with your complaint token.

Can someone else file a complaint on my behalf?

Yes, but they must provide your CNIC and a valid authorization letter.

Is there a fee for filing a BISP complaint?

No, the complaint process is completely free.

What documents are required for complaint submission?

CNIC, payment slip, SMS screenshot, and any other relevant proof of the issue.

Conclusion

If you are experiencing deductions or other payment issues with your BISP Wazifa in 2025, do not ignore the problem. Follow the official complaint filing procedure to resolve the issue quickly and efficiently. By filing a complaint through the proper channels, you can protect your financial assistance and ensure that you receive your rightful payments without further delays.