BISP Deduction Complaint Procedure – Recover Your Full Payment

If you’re a BISP beneficiary and someone has unfairly deducted money from your payment, you’re not alone. Thousands of poor families across Pakistan face this issue every month. The good news is — you don’t have to stay silent. In this guide, I’ll explain how to file a complaint for deducted BISP payments, step-by-step, in a simple and easy-to-understand way.

What Is BISP and Why Is It Important?

The Benazir Income Support Programme (BISP) is a government program that gives financial help to poor and deserving families across Pakistan. Every 3 months, eligible people receive cash (usually Rs. 9,000 to Rs. 14,500, depending on the scheme).

But many times, agents or payment centers deduct money illegally, leaving poor families with less than they deserve.

Why Are Deductions Happening?

You might wonder: “Why was my payment cut?”
Here are some common reasons:

Agents asking for a “commission”
Staff at cash centers taking unfair cuts
Fake deductions in the name of service charges
Unethical behavior by retailers or franchise holders

If you were supposed to receive Rs. 14,500, but got only Rs. 12,000, someone took your right. Let’s fix that.

When Should You File a Complaint?

You should file a complaint immediately if:

You receive less than the full amount
An agent asks for a “cut” or “fee”
The staff is misbehaving or threatening
You are being told to come back again and again without a valid reason

You deserve the full payment, and no one has the right to keep a single rupee from it.

What You Need Before Filing a Complaint

Before you go to file your complaint, make sure you have:

Your original CNIC
Payment message or receipt
Any proof of deduction (if possible)
A clear understanding of how much money was deducted

This helps speed up your complaint process.

How to File a BISP Complaint (Step-by-Step)

Here is a simple and clear procedure to file a complaint if your BISP payment has been deducted:

✅ Step 1: Visit the Nearest BISP Tehsil Office

Go to the official BISP Tehsil office in your city or district.
You can find its location by asking the BISP helpline or searching on Google Maps.

✅ Step 2: Explain Your Problem

Tell the officer clearly what happened.
Mention the amount you received, the amount deducted, and who took it (if known).

✅ Step 3: Fill the Complaint Form

They will give you a complaint registration form.
Fill in your CNIC number, payment details, agent/shop name (if any), and deduction amount.

✅ Step 4: Attach Proof (If Available)

If you have a payment SMS, slip, or even a voice recording — attach it.
Proof helps in quicker action.

✅ Step 5: Submit Your Complaint

Submit the form to the concerned officer.
Ask for a tracking number or complaint slip to follow up later.

✅ Step 6: Follow Up

Visit the office again after a few days or call the helpline.
If the complaint is genuine, you’ll get your deducted amount back or action will be taken against the agent.

BISP Helpline Number (For Quick Complaints)

You can also file your complaint by calling the official BISP helpline:

📞 BISP Helpline: 0800-26477
⏰ Timings: Monday to Friday, 9 AM to 5 PM
🗣️ Languages: Urdu, English, and regional languages

When you call, keep your CNIC number and payment details ready.

What to Avoid During the Process

Never give bribes to agents or officers
Don’t share your CNIC or payment info with strangers
Avoid middlemen claiming they can “solve” your complaint quickly
Don’t delay — file the complaint as soon as you face the issue

FAQs

Q1: How much BISP payment should I receive?

➡️ It depends on the scheme. For example, under the Kafalat Program, it’s usually Rs. 14,500 (as of 2025).

Q2: Can I file a complaint for someone else?

➡️ Yes, but you’ll need their CNIC copy and written consent.

Q3: Is the complaint process free?

➡️ 100% free. BISP does not charge any money for registering complaints.

Q4: What if I don’t have proof?

➡️ You can still file a complaint. Just explain the situation clearly and give details.

Q5: How long does it take to resolve the complaint?

➡️ Usually between 7 to 14 working days, depending on the case.

Final Words

Receiving full BISP payment is your right, not a favor. If someone is taking a cut from your money, don’t stay silent. Raise your voice, file a complaint, and help others by spreading awareness.

Together, we can stop unfair deductions and ensure every rupee goes to the people who need it most.